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Shipping and Returns

Where are you located?  We are located in San Clemente, California.  Missy's Pop up Shop collects sales tax on all orders  Our physical address is 220a Avenida Del Mar, San Clemente California 92672

When will my order ship?  Orders are typically processed and shipped within 2-3 business days.  Orders placed on holidays and weekends are processed the following business day. 

How long will it take for my order to arrive? Depending on the shipping method you select, your order may take anywhere from 2-7 business days to arrive (within the United States).   Shipping to International destinations varies widely.

Please note that we are not responsible for service transit time.  Transit times are provided by the carrier, and may vary by destination - especially during peak shipping periods.

Packages shipped within the United States will be shipped by USPS, UPS or FedEx, depending on weight and price.  If you would like to purchase upgrades such as insurance or signature confirmation, we will be happy to provide those services at your expense.

Shipping time is in addition to standard processing time.  The following shipping times are estimates, and are not guaranteed:

  • Parcel Select: Allow 4-9 Business Days for your package to arrive. Insurance is recommended.
  • Priority Mail: Allow 4-5 Business Days for your package to arrive.  Insurance is recommended.
  • FedEx/UPS Ground Delivery:  Allow 3-8 Business Days for your package to arrive.  Weekends are not considered transit days.
  • 2 & 3 Day Express:  Allow 4-5 Business Days for your package to arrive.  Weekends are not considered transit days.
  • Next Day Air:  Allow 1 business day (no weekends) from the day your order ships.  Orders placed before 2 pm CST ship same day.  PLEASE NOTE:  Even though we waive the signature confirmation for delivery on Express Packages, the carrier still may require a signature as proof of delivery.  Tracking info will be emailed to you.

The day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped. 

We reserve the right to upgrade your shipping method as we deem appropriate, including switching to a different carrier or service provider to deliver your package faster or more reliably. We do not ship on third party accounts.

Can I return part of my order?
  We want you to be happy with your purchase. If the products you selected didn't work out, we will issue a full refund or store credit for returns received within 14 days of the original purchase date. Sale products are final sale and can not be returned.

In the event that you need to return an item, you must first notify us by email for approval, at which time you will receive the return address and authorization number.  Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.  Items must be returned in unused condition in their original packaging, and must be returned within 14 days of purchase.  Make sure to ship returns in a sturdy box (not a paper envelope or padded mailer), as damaged returns cannot be accepted.  

I received my order and one of the items is incorrect/missing/damaged
  Oh no, we're sorry!  Please let us know what you ordered and what you received in its place. 

Missing, incorrect, or damaged items must be reported to us within 5 days of receipt of the package.   Please keep the entire contents of the package handy, we may need photos of the damaged parcel in order to file a claim.

What happens if I refuse the delivery, or I am not home to accept the delivery?  All carriers will charge a fee to return the package to the sender.  Since we shipped the package on your behalf, you will be liable for the return shipping fees if you refuse delivery, or if an attempt has been made multiple times by the carrier with no sucess.

I never received an order confirmation - did you receive my order?  Each order is sent an order confirmation via email, addressed to the account you used to pay for the purchase.  Please check your spam or junk mail folder if you don't receive a confirmation within an hour of making your purchase.  If you do not receive a confirmation, your transaction may not have been completed.